Privacy Policy

SideQuest, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by SideQuest, LLC when you use our SideQuest mobile application (the "App"), our website at playsidequest.com (the "Site"), and related services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Information You Provide to Us

• Account Information: When you register or sign in, we collect your email address, username, account identifier, profile information, and authentication information or linked sign-in provider identifiers, as applicable.
• User Content and Social Activity: We collect guild chat messages, mentions, reactions, shared pet or equipment details, player statuses, guild names, descriptions and announcements, and other content you submit. We also keep information about guild membership, friends, co-op parties, reports, blocked players, and chat display preferences.
• Connected Accounts: If you choose to link Discord, we receive and store your Discord account ID, username, display name, and avatar reference so we can show the connection and synchronize community access, nickname, or roles.
• Purchases: We keep account-linked product, transaction, verification, and fulfillment records for purchases made through the Apple App Store or Google Play. The stores process your payment details; we do not collect your full payment-card number.
• Feedback and Support: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
• Registration Information: When you register for events or promotions, we may collect your name, email address, phone number, and other information needed to register you for the event or promotion.

1.2 Information We Collect Through Automatic Data Collection Technologies

• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage and Diagnostic Information: We collect information about actions you take, features you use, gameplay and cloud-save activity, and the time and frequency of activity. We may also receive sync errors and performance information needed to diagnose problems.
• Health and Fitness Data: With your permission, we collect step counts from device sensors or connected health and fitness platforms. Background synchronization may send steps, step-source and device metadata, and audit records to keep progress current and detect duplicate or invalid activity. The App does not require precise GPS location for step tracking.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To provide, maintain, and improve our Services;
• To verify and fulfill purchases, maintain entitlements, resolve purchase problems, and keep related records;
• To send you technical notices, updates, security alerts, and support and administrative messages;
• To respond to your comments, questions, and requests, and provide customer service;
• To communicate with you about products, services, offers, promotions, rewards, and events, and provide other news or information about us and our partners;
• To monitor and analyze trends, usage, and activities in connection with our Services;
• To personalize gameplay and improve the Services. We do not use health or fitness data for advertising or marketing, or sell it to data brokers;
• To operate social features, deliver messages and mentions, manage blocking and reports, and review content and surrounding context for safety and moderation;
• To calculate step-based progress and rewards, synchronize activity, and check for duplicate sources or abuse;
• To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect our rights and property;
• To carry out any other purpose described to you at the time the information was collected.

3. Sharing of Your Information

We may share personal information we collect as follows:

• With Other Players: Guild members can see messages, mentions, reactions, and shared game items in their guild chat. Other players may see your chosen profile details, statuses, guild information, co-op participation, and rankings where those features make them visible. Step-derived progress can appear in co-op, guild, and ranking features; raw health-platform records are not shown to other players.
• With Service Providers and Connected Services: We use providers, including Supabase for app hosting and data storage, to operate the Services. Apple and Google process in-app purchases and provide verification information. If you link Discord, we exchange the information needed to connect your account and synchronize supported community features. Discord processes information under its own terms and privacy policy.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your personal information with your consent or at your direction.
• For Legal Purposes: We may access, preserve, and share your information when we have a good faith belief that it is necessary to: (i) comply with a legal obligation or request; (ii) protect our rights, property, and the safety of our users or others; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; or (iv) enforce our agreements with you.
• Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

4. Data Retention

We store information for as long as needed to provide the Services, resolve disputes, prevent abuse, and meet legal obligations. Ordinary guild chat messages become eligible for removal after 30 days. Closed chat reports become eligible for redaction of text and context after 180 days and deletion after one year; open reports and legal holds are excluded from those deadlines. Moderation audit records become eligible for cleanup after one year. These are scheduled cleanup thresholds, not guarantees of deletion at an exact time, and backups may persist for a limited period.

Deleting or hiding a visible message does not necessarily remove a report or moderation evidence immediately. We may retain purchase, security, and other records when needed for legal compliance, fraud prevention, or dispute resolution.

5. Security of Your Information

We use appropriate security measures designed to protect your information. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

6. Your Rights and Choices

6.1 Account Information

You may update available profile details in the App. To request account deletion, follow our account deletion instructions or contact support@playsidequest.com. You may also contact us to request access to your information. We may retain limited information as described in Section 4 or as required by law.

6.2 Marketing Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

6.4 Mobile Push Notifications/Alerts

With your permission, we may send push notifications, including optional guild chat mention and gameplay alerts. You can manage available categories in App Settings and disable push notifications in your device settings. We store a device push registration token to deliver enabled alerts.

6.5 Connected Accounts and Chat Controls

You can unlink Discord in Settings. You can report chat content, block players, and manage available chat display preferences in the App. A display filter changes what you see; it does not prevent collection or moderation of the original message.

7. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information of a child under 13, we will delete such information from our files as soon as possible.

8. Links to Other Websites and Services

Our Services may contain links to other websites and services. Any information you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party's privacy policy. Our Privacy Policy does not apply to such websites or services, and we are not responsible for the content, privacy, or security practices and policies of those websites or services.

9. Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you with notice of material changes to the Privacy Policy as appropriate under the circumstances. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to the Service.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

SideQuest, LLC
Email: support@playsidequest.com